b'5.In-Person and Virtual Servicesneed to find the right mix of virtual and in-person services, programs, and contact. 6.Staff Retentionneed to work on retaining staff.From Discussion re: Survey Results:7.Need better communication with external agencies/providers 8.Need more resources/options and better oversight of kids aging out 9.Improve behavioral health (mental health and substance use) services/treatmentincrease efficiencies in evaluation of and referral to services; expand online resources, etc.Justice CourtsFrom Trends Discussion:1.Need to be able to provide better services to a high number of self-represented litigants. 2.Continue to improve and simplify online accesse.g., e-payments 3.Improve functionality of the Websitee.g., make it easier to upload exhibits 4.Data integrity - revisit/review how some data are collected/recordede.g., case closings, defaults, etc. 5.Staff Retirements/Turnoverexpect upcoming retirements and other turnover; prepare the next line of successors 6.Staff TrainingUpskill and reskill staff to meet current/changing position needsFrom Discussion re: Survey Results:7.Civil case processing needs to be streamlined 8.Need to enhance resources and services to self-represented litigants 20232027 Strategic PlanSuperior, Juvenile, and Justice Courts, Pima County 37'