b'Overview: The Courts in Pima County are committed to being more accessible and easier to navigate.Enhancing and expanding services such as self-help, navigation, and language are priorities for the Courts.Other priorities include improving programs such as education, treatment/counseling, supervision, other support services for youth, families, and litigants.Additionally, the Courts want to improve in-person services and programmingprovided by staff at the courthouse/court locationsas well as virtual and online services/programs. Expanding virtual services and the ability to do court business electronically are important for the future (e.g., e-filing, making online payments, looking up online information, etc.).Finally, the Courts will maintain the highest levels of customer service treating all people courteously, compassionately, and with dignity and respect. Long-Range Goals and StrategiesGoal 1: The Courts are understandable and accessible to all people.Strategies:a.Enhance and expand court information and resources available to court users.b.Enhance the content and functionality of the website making it more mobile and user friendly.c.Expand virtual practices and access points in communities.d.Make the courts easier to navigate (e.g., signage, navigational information, simplify procedures). e.Make onsite and virtual assistance more accessible to court users (e.g., self-help, language, explanation of procedures, etc.)Goal 2: The Courts programs will meet the existing and evolving needs of diverse court participants and achieve effective outcomes/results.Strategies: a.Stay abreast of and responsive to the evolving needs and expectations of diverse court users.b.Improve and expand the use of evidence-based and promising practices for assessing and treating youth and adults involved in the judicial system.c.Collaborate with agencies and partners to provide community, wrap-around, and other support services needed by youth, families, and adults involved in the judicial system.20232027 Strategic PlanSuperior, Juvenile, and Justice Courts, Pima County 6'