b'd.Evaluate and improve court-based programs to enhance effectiveness/results/ outcomes.Goal 3: The Courts will provide the highest level of customer service to all court participants.Strategies:a.Train court staff in all facets of customer service (e.g., empathy, knowledge of the courts, where to get answers to common questions, procedural assistance vs. legal advice, procedural fairness, de-escalation tactics, etc.).b.Improve the customer/court participant experience (e.g., make the courts easier to navigate and to do court business).c.Make service improvements based on regular feedback from court participants about their experiences. See the Courts Annual Operational Plan for a list of strategic initiatives currently being worked on in this strategic focus area. 20232027 Strategic PlanSuperior, Juvenile, and Justice Courts, Pima County 7'